Current as of 24 Jan 2023
Trafalgar UK Theatres Limited is a data controller of any personal data it collects and holds about you. Trafalgar UK Theatres Limited is referred to as “we”, “us” and “our” in this privacy notice. We are a company registered in England and Wales under company number 05637233. We are registered on the Information Commissioner's Office Register; registration number ZB330770.
Address: Ashcombe Court, Woolsack Way, Godalming, England, GU7 1LQ
Data Protection Officer’s Email:
The purpose of this Privacy Notice is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.
We reserve the right to change this Privacy Notice from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. If significant changes take place, we will also contact you directly via email.
Most of the personal data we hold about you is provided directly from you through the following activities:
Browsing our website
Using our apps
Buying or using our products/services
Contacting us through a variety of channels, including via telephone, website inquiries and social media
Taking part in surveys
Accident forms
We also collect information from:
Business partners who sell our products/services on our behalf, such as re-sellers
Credit agencies
Business directories
Organisations that we have acquired where you were a customer
Suppliers who are involved in the management of your products/services
Organisations that you have given permission to share information about you
The information we collect about you may vary depending on the products/services you use. The types of personal data we process may include:
Your name, date of birth, gender, address, and contact details, including email address and telephone number
Your account information such as account numbers, products and services you use and communication preferences
Your communications with us, including email, calls which are recorded and social media interactions
Your credit or debit card information and information for payments
Imagery, such as videography, photography, CCTV footage, or Body Worn Camera
Audio, such as voiceovers and spoken testimonials
Participant’s names, ages, addresses, medical and emergency contact details
We will process personal data about you under the following legal bases:
Provide you with your product/service | We process your personal data to: Process the products/services you bought from us Contact you regarding billing Respond to any inquiries or concerns you have Send service messages to you |
To enable our business and pursue our legitimate interests | We process your personal data to: Improve our processes, such as Customer Services, through analysis of communications such as call recordings Improve the products/services that we offer Send surveys through platforms such as Trustpilot and Survey Monkey Undertake marketing activities, including direct marketing (e.g., email, SMS) and online advertising, on new and existing products/services Conduct market research Defend ourselves from complaints or legal claims Protect our staff and property |
To meet specific legal obligations | We process your personal data to: Prevent and detect crime and fraud Support investigations from law enforcement agencies or regulators Monitor our compliance with legal obligations Support our vulnerable customers |
If you give us permission to use your personal data | We process your personal data to: Send you marketing emails, SMS, and direct mail You can withdraw your consent at any time. |
Depending on the product/service you acquire, we may share personal data with the following:
Banks
Law enforcement agencies
Regulatory bodies, courts, public bodies
Law firms
Auditors
We utilise several service providers to assist us with activities such as processing payment transactions, running surveys, and providing the infrastructure for our information technology services. These include organisations such as Trafalgar Tickets, Google, Facebook, HubSpot, AudienceView, Audience Agency, Purple Seven, HGEM, NSL Telecom, 8x8, Six & Flow, Stripe, RedCard, Barclaycard, Iris, Nasstar, Blue Lemon, DataShapa, Preoday, Hubspot and Microsoft. In the event Trafalgar UK Theatres Limited is acquired, personal data shall be transferred to the new organisation and you shall be informed.
We may need to transfer and process your personal data outside of the United Kingdom. When we send personal data to a country outside of the United Kingdom, we ensure that your personal data is adequately protected through legal agreements and technical security controls.
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage, or destruction.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we hold customer service inquiries for 5 years, lapsed customer data for 7 years, accident logs for 3 years and participant information for 5 years.
You have several rights over your personal data processed by us. These include:
request that we provide you with a copy of the personal data which we hold about you
request that we update any of your personal data which are inaccurate or incomplete
request that we delete any of your personal data which we are holding
request that we restrict the way that we process your personal data
request that we provide your personal data to you or a third-party provider of services in a structured, commonly used, and machine-readable format
withdraw your consent
object to us processing personal data based on our legitimate interests; or
object to us processing your personal data for direct marketing purposes
The extent of these rights are limited by law and we may not act on part or all of your request where the rights are not applicable. If we do not act on your request, we will explain our reasons why.
Please contact us by email to: if you require any further information or wish to make a request to exercise any of your rights under applicable Data Protection laws. In most cases, we will respond to your request within one month.
A cookie is a small text file that is downloaded onto your computer or smartphone when you access a website. It allows websites to recognise your device and store some information about the user’s preferences or past actions. For information on how we use cookies please refer to our Cookies Policy.
If you have a complaint about our use of your personal data, we would prefer you to raise this with us in the first instance to give us the opportunity to put it right. Please contact us: .
You also have the right to complain to the Information Commissioner’s Office, the UK’s Data Protection Regulator.
We can provide this Privacy Notice in large print, on coloured paper, in Braille, and audio upon request.
The last significant update for this privacy notice was: 21 October 2022.